Privacy Policy

Privacy at a glance

SoCal Solar Help is an independent solar information and referral website. It is not a solar installation company.

If you submit a service inquiry, the information you provide is intended to be referred to one identified licensed contractor: Brightstone Renewable Energy, a Brightstone Electric company, California contractor license #1086871.

This website is not a marketplace that distributes your inquiry to multiple competing solar contractors.

1. Who operates this website?

SoCal Solar Help operates the website located at socalsolarhelp.com as an independent solar information and referral service.

The website publishes general information about solar repairs, orphaned solar systems, battery storage, monitoring, electrical improvements and new solar installations.

SoCal Solar Help does not conduct property inspections, perform electrical work, provide contractor estimates or install solar equipment.

The licensed contractor receiving service referrals is a separate business. Its direct interactions with customers may be governed by its own privacy notices, contracts and applicable policies.

2. Information you provide voluntarily

If you use a service inquiry form, the website requests information needed to describe your project and help the referred contractor respond appropriately.

Depending on the form, this may include:

• Your name
• Your phone number
• Your email address
• Your city or ZIP code
• The type of solar or electrical service requested
• Solar equipment brands and approximate system age
• Your electric utility
• Property or project information you choose to provide
• Error messages or descriptions of system problems
• Battery, solar installation or financing interests
• Your form contact-consent selection

Some forms request additional optional details relevant to the page, such as whether the original solar installer has closed or whether the property has existing battery equipment.

You are not required to submit a website inquiry form simply to read the educational material provided here.

Please avoid submitting sensitive information

Do not include passwords, monitoring account recovery codes, Social Security numbers, payment card numbers, banking information or sensitive financial documents in a general inquiry form.

If the contractor later needs documentation, discuss an appropriate and secure delivery method directly with the contractor.

3. How inquiry information is used

Information submitted through an operational website inquiry form may be used to:

• Identify the requested service
• Understand the property's general location
• Refer the request to Brightstone Renewable Energy
• Enable a response concerning the inquiry
• Clarify equipment or project information
• Maintain records of referrals and consent
• Investigate abuse, fraud or technical problems
• Meet applicable legal obligations

Submitting an inquiry does not guarantee a service appointment, project estimate or acceptance by the referred contractor.

The contractor determines whether it can perform the requested work, along with scheduling, charges, estimates and any subsequent service arrangements.

4. Sharing inquiries with Brightstone Renewable Energy

SoCal Solar Help refers service inquiries to one identified contractor:

When a visitor submits an inquiry through a configured form, the submitted contact and project information is intended to be provided to Brightstone for evaluating and responding to that inquiry.

This arrangement is disclosed before the form's submission button, together with an unchecked consent checkbox.

SoCal Solar Help does not represent that it solicits competitive proposals from multiple contractors or distributes the same inquiry to a network of competing installers.

5. Contact consent and communications

Inquiry forms include an unchecked checkbox requesting your agreement that both SoCal Solar Help and Brightstone Renewable Energy may contact you by phone, text and email concerning your inquiry.

Consent is not a condition of purchasing solar or electrical services. You may use the information on this website without completing an inquiry form.

Message and data rates may apply to text communications, depending on your mobile service plan.

You can request that inquiry-related communications stop. For text messages, reply STOP when supported by the sending system, or communicate your request directly to the sender.

Direct communications with Brightstone, including calls or texts initiated using this website's contact links, are handled through the relevant telephone, messaging and communications providers.

This website's consent language is intended for responses related to a submitted inquiry. It should not be interpreted as blanket permission for unrelated promotional campaigns.

6. Information collected automatically

When you visit a website, the hosting provider and supporting infrastructure may process certain technical information needed to deliver pages and maintain security.

Depending on the hosting configuration, this may include:

• Internet Protocol (IP) address
• Browser and device information
• Requested page addresses
• Date and time of requests
• General connection and diagnostic information
• Error and security-related logs

The static HTML pages themselves do not require a visitor account to display educational content.

The site's final hosting environment determines which technical records are actually created, how long they are retained and which infrastructure providers process them.

7. Cookies and analytics

This website uses Google Analytics to count visits and to record when visitors tap the call or text buttons. It does not use advertising trackers, and the analytics measurement does not include the contents of any inquiry form.

Google Analytics uses cookies to distinguish visits and sessions. Hosting services, security systems or additional tools may introduce cookies or comparable technologies if they are enabled during deployment.

8. Website hosting and service providers

Operating a website may involve external providers for hosting, domain services, form processing, spam protection, security and communications.

When these services are configured, they may process information needed to perform their assigned technical functions.

Access to inquiry information should be limited to parties involved in handling the referral, operating the website or fulfilling applicable legal obligations.

The names and privacy notices of actual providers should be added to this policy when the hosting and form-processing services are selected.

Form processing

Form submissions on this website are transmitted over HTTPS to Web3Forms, the form-delivery service this site uses, which delivers them to the website operator. The operator refers each inquiry to Brightstone Renewable Energy as described in this policy.

9. Data security

Reasonable safeguards should be used to protect inquiry information against unauthorized access, alteration or loss.

Appropriate precautions include secure HTTPS connections, properly controlled access to submissions, server-side input validation and secure delivery to the designated referral recipient.

No internet-based transmission or electronic storage system can guarantee absolute security.

Submissions are transmitted over HTTPS. This policy does not claim that particular storage or security products are used beyond the safeguards described here.

10. How long information is retained

Inquiry information should be retained only as long as reasonably necessary for responding to requests, maintaining relevant business records, handling disputes and meeting legal obligations.

Actual retention periods depend on the configured form-processing service, communications platform, referral administration and applicable law.

Inquiry emails are kept in the operator's business email records for as long as reasonably needed for these purposes.

If you request deletion of information, the request should be assessed against applicable legal requirements and any legitimate retention obligations.

Information already delivered directly to Brightstone may also be subject to that company's independent recordkeeping responsibilities.

11. Your privacy choices and rights

Depending on your location and applicable privacy laws, you may have rights concerning personal information collected or processed about you.

These may include requesting access, correction or deletion of eligible information, and information about the manner in which your data is handled.

California privacy rights can depend on the applicability of particular laws to the business and its processing activities.

This policy does not represent that every California Consumer Privacy Act obligation applies to every business regardless of statutory thresholds. Requests will need to be evaluated under the laws actually applicable.

You can also choose not to submit a service inquiry. The educational pages remain available without completing a form.

How to make a privacy request

To make a privacy request, submit any inquiry form on this website and write “Privacy request” in the description field. The website operator receives every form submission.

Brightstone's published phone number on this website is the contractor's service contact, not a representation that Brightstone administers the independent website's privacy requests.

For communications already received directly from Brightstone, you may contact that company concerning its own handling of your inquiry.

12. We do not operate a multiple-buyer lead marketplace

SoCal Solar Help's disclosed referral arrangement identifies Brightstone Renewable Energy as the sole installer receiving service inquiries through this website.

Visitors should not expect their information to be distributed among several solar companies for competitive sales outreach.

The referral relationship may provide a commercial benefit to the website operator. This does not make SoCal Solar Help the contractor responsible for the resulting work.

If the website's referral practices change materially, visitors should be informed through updated disclosures and appropriate consent procedures before new practices are implemented.

13. Third-party websites and links

This website may link to equipment manufacturers, electric utilities, government resources or other independent websites.

Those websites are operated by their own organizations and may have different privacy practices.

This privacy policy does not govern information you submit directly to external websites.

Review the policies of those services before submitting personal or financial information.

14. Children's privacy

SoCal Solar Help provides information about home and commercial solar services. It is intended for adults evaluating property-related equipment or services.

The website is not directed toward children under 13 and does not intentionally request information from children through its service forms.

If information is identified as having been submitted by a child where collection is not appropriate, it should be handled according to applicable law and the website's deletion procedures.

15. Changes to this Privacy Policy

This policy may be updated when website functionality, service providers, referral arrangements or applicable legal requirements change.

The effective date at the top of this page should be revised when a material update is published.

Material changes in how inquiries are collected, shared or used should be disclosed before the new practice takes effect where required.

16. Contacting the referred contractor

If your question concerns solar installation, repair, monitoring, battery storage or an existing referral request, you may contact:

Brightstone is the identified licensed contractor receiving referrals. SoCal Solar Help remains a separate information and referral website.